SYSTEMS AND METHODS FOR ANALYZING CUSTOMER FEEDBACK

In some embodiments, apparatuses and methods are provided herein useful to analyzing and presenting data associated with customer feedback. In some embodiments, a system comprises a display device configured to present a GUI, a database configured to receive and store the customer feedback, and a co...

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Bibliographische Detailangaben
Hauptverfasser:	Siddegowda, Bharadwaj Aldur, Garlapati, Mani Kanteswara Rao, Sehgal, Keshav
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	In some embodiments, apparatuses and methods are provided herein useful to analyzing and presenting data associated with customer feedback. In some embodiments, a system comprises a display device configured to present a GUI, a database configured to receive and store the customer feedback, and a control circuit including a feedback parsing module configured to retrieve a review for a product, break the review for the product into segments, a sentiment calculation module configured to assign tags associated with aspects of the product to the segments, calculate a sentiment score for each of the segments, and normalize the sentiment score for each of the segments, an aspect weighted rating module configured to calculate an aspect weighted rating for each of the aspects, wherein the aspect weighted rating for each of the aspects represents an importance of each of the aspects, and a presentation module configured to generate the GUI.