COMBINING EXPLICIT AND IMPLICIT FEEDBACK IN SELF-LEARNING FRAUD DETECTION SYSTEMS

An improved technique involves including implicit feedback inferred from a fraud analyst's actions into a fraud detection model tuning process. Along these lines, as part of a tuning process, an authentication server sends electronic transactions carrying a certain amount of risk to a case management center in which fraud analysts investigate the electronic transactions to verify whether the transactions are fraudulent or non-fraudulent. In addition to receiving this explicit feedback from the case management center, however, the authentication server also receives implicit feedback indicative of attributes of the fraud analysts themselves. The authentication server then inputs these implicit feedback parameter values into a fraud detection model tuning engine that tunes the fraud detection model.