METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR FACILITATING QUERY RESOLUTIONS AT A SERVICE DESK

Method, system and computer program product for facilitating query resolution at a service desk associated with an enterprise are disclosed. A user interface (UI) is provisioned to a user to enable the user to provide a query to a virtual agent. The virtual agent engages in an interaction with the u...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	SINGH, Varun, SHAH, Bhavin Nicholas, NIVARGI, Vaibhav, WODEYAR, Vachan
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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