METHODS AND SYSTEM FOR REDUCING FALSE POSITIVE VOICE PRINT MATCHING

The methods, apparatus, and systems described herein are designed to reduce false positive voice print matching with fraudulent callers. A voice print of a call is created and compared to known voice prints to determine if it matches one or more of the known voice prints, and to transaction data ass...

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Hauptverfasser: BROWN Douglas, GUSTAFSON David, WARFORD Roger, DANSON Christopher
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creator BROWN Douglas
GUSTAFSON David
WARFORD Roger
DANSON Christopher
description The methods, apparatus, and systems described herein are designed to reduce false positive voice print matching with fraudulent callers. A voice print of a call is created and compared to known voice prints to determine if it matches one or more of the known voice prints, and to transaction data associated with a database of voice prints. The methods include a pre-processing step to separate speech from non-speech, selecting a number of elements that affect the voice print the most, and/or generating a first score based on the number of selected audio elements matching audio elements of a voice print from the plurality of fraudulent speakers, determining if the first score exceeds a predetermined threshold score for the fraudulent speaker, and comparing the selected audio elements for the unknown caller, where the score exceeds the predetermined threshold score, to the voice prints associated with the customer account.
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subjects ACOUSTICS
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
title METHODS AND SYSTEM FOR REDUCING FALSE POSITIVE VOICE PRINT MATCHING
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