PERSONALIZED AUTOMATED AGENT

Generating an automated agent enabled to engage in a multi-turn discussion with a user in response to a received request. For example, the automated agent is operative to provide a response on behalf of an agent owner. A knowledge database is generated based on the agent owner's context (e.g.,...

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Hauptverfasser:	Cabrera-Cordon Luis Eduardo, Battaglia Giampaolo, Diev Vesselin Atanassov, Anvar Daniel
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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creator	Cabrera-Cordon Luis Eduardo Battaglia Giampaolo Diev Vesselin Atanassov Anvar Daniel
description	Generating an automated agent enabled to engage in a multi-turn discussion with a user in response to a received request. For example, the automated agent is operative to provide a response on behalf of an agent owner. A knowledge database is generated based on the agent owner's context (e.g., email conversations, calendar data, organizational chart, document database). A request for information is received and analyzed for understanding the request and for gauging a level of frustration of the requesting user. An urgency level of the request is determined based at least in part on the level of frustration of the requesting user. A query of the knowledge database is made for determining a response to the request, wherein the determined response is based at least in part on the urgency level of the request. A response is generated and provided to the requesting user.
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subjects	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
title	PERSONALIZED AUTOMATED AGENT
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