PROVIDING RECOMMENDED RESOLUTIONS FOR EVENTS

A method for providing recommended resolutions to events is provided. The method may include receiving first events. The method may further include generating tickets based on the first events. Additionally, the method may include routing the first events and the tickets to at least one service depa...

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Bibliographische Detailangaben
Hauptverfasser:	Brew Anthony T, Stern Edith H, Stewart Kristian J, Settle Jonathan I
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	A method for providing recommended resolutions to events is provided. The method may include receiving first events. The method may further include generating tickets based on the first events. Additionally, the method may include routing the first events and the tickets to at least one service department. The method may also include associating resolutions codes with the first events and the tickets. The method may further include receiving at least one second event. The method may also include determining the resolution codes to the at least one second event based on the association of the at least one second event to the received plurality of first events and the generated plurality of tickets. The method may further include ranking the resolution codes to the at least one second event. The method may also include presenting the ranked resolution codes to the at least one second event to users.