Workflow Management Using Third-Party Templates

Systems and methods for providing workflow management regarding received messages from a provider are presented. In operation, a workflow management service is notified of a received message from the provider and, in response, identifies a third party template associated with the receiving user that is applicable to the first message according to an applicability condition of the first third party template. After identifying a third party template, a template rule is identified from the third party template, where the template rule is applicable to the received message according to an analysis of the message. An action is implemented, the action being associated with the received template rule with regard to a workflow status of a workflow corresponding to the third party template. The workflow status of the workflow is updated according to the results of implementing the action.