OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON MACHINE LEARNING

A system that is adapted to route interactions to contact center agents. More specifically, the system is adapted to identify an interaction to be routed, and identify a group of agents based on one or more constraints for generating one or more candidate agents. The system is also adapted to gather...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Pelemis Damjan, Ristock Herbert Willi Artur, McGann Conor, Duclos Gregory, Konig Yochai, Aravamudhan Bharath, Zhakov Vyacheslav, Makagon Petr
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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