PREVENTING FRUSTRATION IN ONLINE CHAT COMMUNICATION

Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analy...

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Bibliographische Detailangaben
Hauptverfasser: SHAH ROMIL J, GORTHI RAMAKRISHNA J, JOSHI CHANDRAJIT G, FITTERER ANNEMARIE R
Format: Patent
Sprache:eng
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