PREVENTING FRUSTRATION IN ONLINE CHAT COMMUNICATION

PREVENTING FRUSTRATION IN ONLINE CHAT COMMUNICATION

Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analy...

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Hauptverfasser: SHAH ROMIL J, GORTHI RAMAKRISHNA J, JOSHI CHANDRAJIT G, FITTERER ANNEMARIE R
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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creator SHAH ROMIL J
GORTHI RAMAKRISHNA J
JOSHI CHANDRAJIT G
FITTERER ANNEMARIE R
description Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and/or stem the frustration.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
title PREVENTING FRUSTRATION IN ONLINE CHAT COMMUNICATION
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