ENTERPRISE-WIDE SPLIT FUNCTION IVR CALLBACK SYSTEM

A system related to connecting customers to agents of a business includes an inbound (INB) interactive voice response (IVR) computer, an outbound (OUTB) IVR, and a computer telephony interface (CTI) computer. The INB IVR computer receives an inbound call from a customer and determines that there is...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	BRIMSHAN MICHAEL, DO-VU CUONG, HESSEL THOMAS ROBERT, DOUCETTE JONATHAN
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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