SYSTEMS AND METHODS FOR NETWORK OUTAGE TRACKING

Implementations described and claimed herein provide systems and methods for investigating, tracking, preventing, and providing accountability for telecommunication network outages, particularly human error outages. In one implementation, a ticket is received for a network outage. The ticket specifies a responsible team and an estimated outage reason for the network outage. The estimated outage reason indicates a human error by the responsible team. A notification of the ticket is provided to the responsible team. The notification prompts an action by the responsible team. The action specifies whether the team made the human error. The ticket is completed based on the action and stored. The completed ticket details a root cause of the network outage and a performance management strategy for preventing future network outages similar to the network outage.