TEXT-AUGMENTED INTERACTIVE SELF-SERVICE TERMINAL SESSIONS
Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative te...
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| creator | JONNALAGADDA PHANI KUMAR PRADEEP MANDAPATI VENKATA SMITH ANDREW W D THUMMA MARREDDY |
| description | Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video. |
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One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.</description><language>eng</language><subject>ACOUSTICS ; CALCULATING ; CHECKING-DEVICES ; COIN-FREED OR LIKE APPARATUS ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC DIGITAL DATA PROCESSING ; MUSICAL INSTRUMENTS ; PHYSICS ; SPEECH ANALYSIS OR SYNTHESIS ; SPEECH OR AUDIO CODING OR DECODING ; SPEECH OR VOICE PROCESSING ; SPEECH RECOGNITION ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2015</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20151008&DB=EPODOC&CC=US&NR=2015287407A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25543,76293</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20151008&DB=EPODOC&CC=US&NR=2015287407A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>JONNALAGADDA PHANI KUMAR</creatorcontrib><creatorcontrib>PRADEEP MANDAPATI VENKATA</creatorcontrib><creatorcontrib>SMITH ANDREW W D</creatorcontrib><creatorcontrib>THUMMA MARREDDY</creatorcontrib><title>TEXT-AUGMENTED INTERACTIVE SELF-SERVICE TERMINAL SESSIONS</title><description>Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.</description><subject>ACOUSTICS</subject><subject>CALCULATING</subject><subject>CHECKING-DEVICES</subject><subject>COIN-FREED OR LIKE APPARATUS</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>MUSICAL INSTRUMENTS</subject><subject>PHYSICS</subject><subject>SPEECH ANALYSIS OR SYNTHESIS</subject><subject>SPEECH OR AUDIO CODING OR DECODING</subject><subject>SPEECH OR VOICE PROCESSING</subject><subject>SPEECH RECOGNITION</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2015</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZLAMcY0I0XUMdfd19QtxdVHwBJJBjs4hnmGuCsGuPm66wa5BYZ7OrgpAYV9PP0cfoGhwsKe_XzAPA2taYk5xKi-U5mZQdnMNcfbQTS3Ij08tLkhMTs1LLYkPDTYyMDQ1sjA3MTB3NDQmThUAYiwqIQ</recordid><startdate>20151008</startdate><enddate>20151008</enddate><creator>JONNALAGADDA PHANI KUMAR</creator><creator>PRADEEP MANDAPATI VENKATA</creator><creator>SMITH ANDREW W D</creator><creator>THUMMA MARREDDY</creator><scope>EVB</scope></search><sort><creationdate>20151008</creationdate><title>TEXT-AUGMENTED INTERACTIVE SELF-SERVICE TERMINAL SESSIONS</title><author>JONNALAGADDA PHANI KUMAR ; PRADEEP MANDAPATI VENKATA ; SMITH ANDREW W D ; THUMMA MARREDDY</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_US2015287407A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng</language><creationdate>2015</creationdate><topic>ACOUSTICS</topic><topic>CALCULATING</topic><topic>CHECKING-DEVICES</topic><topic>COIN-FREED OR LIKE APPARATUS</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>MUSICAL INSTRUMENTS</topic><topic>PHYSICS</topic><topic>SPEECH ANALYSIS OR SYNTHESIS</topic><topic>SPEECH OR AUDIO CODING OR DECODING</topic><topic>SPEECH OR VOICE PROCESSING</topic><topic>SPEECH RECOGNITION</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>JONNALAGADDA PHANI KUMAR</creatorcontrib><creatorcontrib>PRADEEP MANDAPATI VENKATA</creatorcontrib><creatorcontrib>SMITH ANDREW W D</creatorcontrib><creatorcontrib>THUMMA MARREDDY</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>JONNALAGADDA PHANI KUMAR</au><au>PRADEEP MANDAPATI VENKATA</au><au>SMITH ANDREW W D</au><au>THUMMA MARREDDY</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>TEXT-AUGMENTED INTERACTIVE SELF-SERVICE TERMINAL SESSIONS</title><date>2015-10-08</date><risdate>2015</risdate><abstract>Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | ACOUSTICS CALCULATING CHECKING-DEVICES COIN-FREED OR LIKE APPARATUS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | TEXT-AUGMENTED INTERACTIVE SELF-SERVICE TERMINAL SESSIONS |
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