DETERMINING APPROPRIATE COURSE FOR REPRESENTATIVE WORKING TO RECOVER PAYMENT IN ARREARS

DETERMINING APPROPRIATE COURSE FOR REPRESENTATIVE WORKING TO RECOVER PAYMENT IN ARREARS

Embodiments of the invention are directed to a system, method, or computer program product for determining an appropriate course of action for a representative working to recover payment in arrears. Embodiments may determine at least one customer preference regarding limitation of representative-cus...

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Hauptverfasser: DUNNE BRIAN J, HOEN, IV HUDSON PHILIP, SHELDON ANDREW
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator DUNNE BRIAN J
HOEN, IV HUDSON PHILIP
SHELDON ANDREW
description Embodiments of the invention are directed to a system, method, or computer program product for determining an appropriate course of action for a representative working to recover payment in arrears. Embodiments may determine at least one customer preference regarding limitation of representative-customer interactions; and, based on the at least one customer preference, present assistance information to the representative before or during the representative-customer interaction, the assistance information configured to at least one of inform the representative of the at least one customer preference, present the representative with at least one proposed question for presentation to the customer, or present the representative with at least one proposed method for representative-customer interaction.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title DETERMINING APPROPRIATE COURSE FOR REPRESENTATIVE WORKING TO RECOVER PAYMENT IN ARREARS
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