Using Crowd Experiences for Software Problem Determination and Resolution

Using Crowd Experiences for Software Problem Determination and Resolution

An approach is provided to utilize experiences of a user community to identify software problems and communicate resolutions to such problems. Error reports are received from installed software systems in the user community. From these reports, a set of problematic usage patterns are generated, with...

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Hauptverfasser: UNDERWOOD BRUCE R, LAVERY ANDREW J, PAVLOVSKY JAMES M, JOHNSON CONRAD J, ULLMANN LORIN E
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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creator UNDERWOOD BRUCE R
LAVERY ANDREW J
PAVLOVSKY JAMES M
JOHNSON CONRAD J
ULLMANN LORIN E
description An approach is provided to utilize experiences of a user community to identify software problems and communicate resolutions to such problems. Error reports are received from installed software systems in the user community. From these reports, a set of problematic usage patterns are generated, with each of the usage patterns having a confidence factor that is increased based on the number of problem reports that match the usage pattern. The problematic usage patterns are matched to sections of code corresponding to the installed software system with sections of code being identified with problematic usage patterns having confidence factors greater than a given threshold.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
title Using Crowd Experiences for Software Problem Determination and Resolution
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