METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA
A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological beha...
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| creator | WARFORD ROGER CAPERS KEENE HEDGES BROWN DOUGLAS DANSON CHRISTOPHER GUSTAFSON DAVID MOORE MELISSA CONWAY KELLY |
| description | A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data. In one or more embodiments, electronic customer communication data may be one or more of electronic-mail data, web content data, text message data, voice over IP data, online forum data, social media data, update status, media feed, social media review, social media data stream. In other embodiments, electronic customer communication data may include data received during a customer communication with a graphical user interface for the contact center. |
| format | Patent |
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In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data. In one or more embodiments, electronic customer communication data may be one or more of electronic-mail data, web content data, text message data, voice over IP data, online forum data, social media data, update status, media feed, social media review, social media data stream. In other embodiments, electronic customer communication data may include data received during a customer communication with a graphical user interface for the contact center.</description><language>eng</language><subject>ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRICITY ; TELEPHONIC COMMUNICATION</subject><creationdate>2014</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20140918&DB=EPODOC&CC=US&NR=2014270139A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25562,76317</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20140918&DB=EPODOC&CC=US&NR=2014270139A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>WARFORD ROGER</creatorcontrib><creatorcontrib>CAPERS KEENE HEDGES</creatorcontrib><creatorcontrib>BROWN DOUGLAS</creatorcontrib><creatorcontrib>DANSON CHRISTOPHER</creatorcontrib><creatorcontrib>GUSTAFSON DAVID</creatorcontrib><creatorcontrib>MOORE MELISSA</creatorcontrib><creatorcontrib>CONWAY KELLY</creatorcontrib><title>METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA</title><description>A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data. In one or more embodiments, electronic customer communication data may be one or more of electronic-mail data, web content data, text message data, voice over IP data, online forum data, social media data, update status, media feed, social media review, social media data stream. In other embodiments, electronic customer communication data may include data received during a customer communication with a graphical user interface for the contact center.</description><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRICITY</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2014</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZPD2dQ3x8HcJVnD0c1EIjgwOcfVVcPMPAnIdfSKjPP3cFXxDfUI8nT0c_fxcfRRcfVydQ4L8_TydFZz9fX1DgQzHEE9_PwUXxxBHHgbWtMSc4lReKM3NoOzmGuLsoZtakB-fWlyQmJyal1oSHxpsZGBoYmRuYGhs6WhoTJwqAGa-Ltw</recordid><startdate>20140918</startdate><enddate>20140918</enddate><creator>WARFORD ROGER</creator><creator>CAPERS KEENE HEDGES</creator><creator>BROWN DOUGLAS</creator><creator>DANSON CHRISTOPHER</creator><creator>GUSTAFSON DAVID</creator><creator>MOORE MELISSA</creator><creator>CONWAY KELLY</creator><scope>EVB</scope></search><sort><creationdate>20140918</creationdate><title>METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA</title><author>WARFORD ROGER ; CAPERS KEENE HEDGES ; BROWN DOUGLAS ; DANSON CHRISTOPHER ; GUSTAFSON DAVID ; MOORE MELISSA ; CONWAY KELLY</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_US2014270139A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng</language><creationdate>2014</creationdate><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRICITY</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>WARFORD ROGER</creatorcontrib><creatorcontrib>CAPERS KEENE HEDGES</creatorcontrib><creatorcontrib>BROWN DOUGLAS</creatorcontrib><creatorcontrib>DANSON CHRISTOPHER</creatorcontrib><creatorcontrib>GUSTAFSON DAVID</creatorcontrib><creatorcontrib>MOORE MELISSA</creatorcontrib><creatorcontrib>CONWAY KELLY</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>WARFORD ROGER</au><au>CAPERS KEENE HEDGES</au><au>BROWN DOUGLAS</au><au>DANSON CHRISTOPHER</au><au>GUSTAFSON DAVID</au><au>MOORE MELISSA</au><au>CONWAY KELLY</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA</title><date>2014-09-18</date><risdate>2014</risdate><abstract>A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data. In one or more embodiments, electronic customer communication data may be one or more of electronic-mail data, web content data, text message data, voice over IP data, online forum data, social media data, update status, media feed, social media review, social media data stream. In other embodiments, electronic customer communication data may include data received during a customer communication with a graphical user interface for the contact center.</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION |
| title | METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA |
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