LEVERAGING USER-TO-TOOL INTERACTIONS TO AUTOMATICALLY ANALYZE DEFECTS IN IT SERVICES DELIVERY

An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	CHENG WINNIE WING-YEE, BHAMIDIPATY ANURADHA, MOULIC JAMES R, ROSU DANIELA, LIU JIA, JAIN ANSHU N, TAMILSELVAM SRIKANTH G, HECHING ALIZA R, SMADI MITHKAL M
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING PHYSICS
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