Method and apparatus for the integration of SMS message communications into call center operation

A method and apparatus for efficiently integrating SMS (short message service) messages into distributed agent call center operation. A call center application server receives an SMS message from an SMS client, then identifies the sender of the received SMS message, determining whether an SMS sessio...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	BARCLAY DEBORAH L, BENCO DAVID S
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY WIRELESS COMMUNICATIONS NETWORKS
Online-Zugang:	Volltext bestellen
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