EXTENSIBLE AND SECURE TRANSMISSION OF MULTIPLE CONVERSATION CONTEXTS

EXTENSIBLE AND SECURE TRANSMISSION OF MULTIPLE CONVERSATION CONTEXTS

The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communic...

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Hauptverfasser: VYAGHRAPURI RAMESH, SRINIVASAN SRIVATSA, BASU PRADIPTA K, RAMANATHAN RAJESH, STREBEL ANDREAS, TANDON ANKIT, ANANTHARAMAN SUNDAR, KOPPOLU LOKESH SRINIVAS, AWAN AATIF
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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creator VYAGHRAPURI RAMESH
SRINIVASAN SRIVATSA
BASU PRADIPTA K
RAMANATHAN RAJESH
STREBEL ANDREAS
TANDON ANKIT
ANANTHARAMAN SUNDAR
KOPPOLU LOKESH SRINIVAS
AWAN AATIF
description The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
title EXTENSIBLE AND SECURE TRANSMISSION OF MULTIPLE CONVERSATION CONTEXTS
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