System and Method for Troubleshooting Broadband Connections
A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determ...
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| creator | MCAFEE WESLEY SCOTT CHARLES KLEIN ADAM LEE WILBURN, JR. DONN E SULLIVAN MARC ANDREW |
| description | A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device. |
| format | Patent |
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| language | eng |
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| subjects | CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING PHYSICS |
| title | System and Method for Troubleshooting Broadband Connections |
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