Escalatory Reactive Call Routing

A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor conn...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	MILOSLAVSKY ALEC, BONDARENKO OLEG, CRONIN PAUL, ANISIMOV NIKOLAY, TUROVSKY OLEG, NEYMAN IGOR, GISBY DOUGLAS, SHTIVELMAN YURI, POSTUPALSKI PAVEL, KISHINSKY KONSTANTIN, POGOSSIANTS GREGORY
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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