Interactive voice response system with partial human monitoring

The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	ERHART GEORGE W, MATULA VALENTINE C, SKIBA DAVID J, TAYLOR GLEN A
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
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