System and method for troubleshooting broadband connections

System and method for troubleshooting broadband connections

A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the en...

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Hauptverfasser: MCAFEE WESLEY, SCOTT CHARLES, SULLIVAN MARC A, WILBURN DONN E.JR, KLEIN ADAM L
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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creator MCAFEE WESLEY
SCOTT CHARLES
SULLIVAN MARC A
WILBURN DONN E.JR
KLEIN ADAM L
description A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the end device cannot resolve the problem, a request is sent to a data network connection device connected remotely to the end device to attempt to determine the cause of the problem. In particular embodiment, the problem at the end device can be resolved based on information obtained by the data network connection device. Further, the problem at the end device can be resolved based on information obtained by the end device.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
title System and method for troubleshooting broadband connections
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