Measuring customer service levels

Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	RONAN ROBERT J, KULIS PETER E, IANNUCCI LOUIS A
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING PHYSICS
Online-Zugang:	Volltext bestellen
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