System and method for providing installation support to a user

System and method for providing installation support to a user

A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that inclu...

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Hauptverfasser: KORTUM PHILIP T, MCAFEE WESLEY M, SCHNOEBELEN JEFFREY B, KLEIN ADAM L, SOENS MARCEL M, FISHER JAMIE A
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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creator KORTUM PHILIP T
MCAFEE WESLEY M
SCHNOEBELEN JEFFREY B
KLEIN ADAM L
SOENS MARCEL M
FISHER JAMIE A
description A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
title System and method for providing installation support to a user
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