Telephone call handling solution in an interactive voice response system

Telephone call handling solution in an interactive voice response system

A call handling solution for IVR applications with embedded components. A method of handling an incoming call in a network connected interactive voice response system (IVR), comprising the steps of: receiving a signal indicating an incoming telephone call with a call identification (CLID); retrievin...

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Hauptverfasser: BOWATER RONALD JOHN, SMITH SAMUEL JONATHAN, RENSHAW DAVID SEAGER, DE LEEUW ADAM PIETER
Format: Patent
Sprache:eng
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ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator BOWATER RONALD JOHN
SMITH SAMUEL JONATHAN
RENSHAW DAVID SEAGER
DE LEEUW ADAM PIETER
description A call handling solution for IVR applications with embedded components. A method of handling an incoming call in a network connected interactive voice response system (IVR), comprising the steps of: receiving a signal indicating an incoming telephone call with a call identification (CLID); retrieving, from a database, a database record associated with the call identification; retrieving, from a network location identified in the retrieved record, at least one VoiceXML application identified in the retrieved record; storing the retrieved at least one VoiceXML into cache memory; and answering the incoming telephone call.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title Telephone call handling solution in an interactive voice response system
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