Apparatus, system and method for providing speech recognition assist in call handover

Apparatus, system and method for providing speech recognition assist in call handover

An apparatus, system and method for providing speech recognition assist in call handover are provided. With the apparatus, system and method, spoken utterances of the call taker, not the caller, are captured using speech recognition technology and transcribed. The call taker can use a noise-cancelin...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: BANTZ DAVID FREDERICK, SHEA DENNIS GERARD
Format: Patent
Sprache:eng
Schlagworte:
ACOUSTICS
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page
container_issue
container_start_page
container_title
container_volume
creator BANTZ DAVID FREDERICK
SHEA DENNIS GERARD
description An apparatus, system and method for providing speech recognition assist in call handover are provided. With the apparatus, system and method, spoken utterances of the call taker, not the caller, are captured using speech recognition technology and transcribed. The call taker can use a noise-canceling microphone placed optimally to receive voice input from the call taker. The speech recognition system can be trained to the specific speech patterns of the call taker and the vocabulary of the speech recognition system can be limited to the specific domain of discourse related to the job scope of the call taker. The transcription of the spoken utterances of the call taker may be stored in a record associated with the call. This record, and the corresponding transcription, may be transferred to another call taker upon handover of the call to the other call taker.
format Patent
fullrecord <record><control><sourceid>epo_EVB</sourceid><recordid>TN_cdi_epo_espacenet_US2002169606A1</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>US2002169606A1</sourcerecordid><originalsourceid>FETCH-epo_espacenet_US2002169606A13</originalsourceid><addsrcrecordid>eNqNy7EKwjAQgOEsDqK-w4GrQloh4FhEcdfO5UiuTSDNhVws-PY6-ABO__L9a9V3OWPB-pIDyFsqzYDJwUzVs4ORC-TCS3AhTSCZyHooZHlKoQZOgCJBKoQEFmME_315obJVqxGj0O7Xjdrfrs_L_UiZB5KMlhLVoX-0WreNORttuub0n_oA27c6WQ</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>patent</recordtype></control><display><type>patent</type><title>Apparatus, system and method for providing speech recognition assist in call handover</title><source>esp@cenet</source><creator>BANTZ DAVID FREDERICK ; SHEA DENNIS GERARD</creator><creatorcontrib>BANTZ DAVID FREDERICK ; SHEA DENNIS GERARD</creatorcontrib><description>An apparatus, system and method for providing speech recognition assist in call handover are provided. With the apparatus, system and method, spoken utterances of the call taker, not the caller, are captured using speech recognition technology and transcribed. The call taker can use a noise-canceling microphone placed optimally to receive voice input from the call taker. The speech recognition system can be trained to the specific speech patterns of the call taker and the vocabulary of the speech recognition system can be limited to the specific domain of discourse related to the job scope of the call taker. The transcription of the spoken utterances of the call taker may be stored in a record associated with the call. This record, and the corresponding transcription, may be transferred to another call taker upon handover of the call to the other call taker.</description><edition>7</edition><language>eng</language><subject>ACOUSTICS ; ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRICITY ; MUSICAL INSTRUMENTS ; PHYSICS ; SPEECH ANALYSIS OR SYNTHESIS ; SPEECH OR AUDIO CODING OR DECODING ; SPEECH OR VOICE PROCESSING ; SPEECH RECOGNITION ; TELEPHONIC COMMUNICATION</subject><creationdate>2002</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&amp;date=20021114&amp;DB=EPODOC&amp;CC=US&amp;NR=2002169606A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25564,76547</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&amp;date=20021114&amp;DB=EPODOC&amp;CC=US&amp;NR=2002169606A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>BANTZ DAVID FREDERICK</creatorcontrib><creatorcontrib>SHEA DENNIS GERARD</creatorcontrib><title>Apparatus, system and method for providing speech recognition assist in call handover</title><description>An apparatus, system and method for providing speech recognition assist in call handover are provided. With the apparatus, system and method, spoken utterances of the call taker, not the caller, are captured using speech recognition technology and transcribed. The call taker can use a noise-canceling microphone placed optimally to receive voice input from the call taker. The speech recognition system can be trained to the specific speech patterns of the call taker and the vocabulary of the speech recognition system can be limited to the specific domain of discourse related to the job scope of the call taker. The transcription of the spoken utterances of the call taker may be stored in a record associated with the call. This record, and the corresponding transcription, may be transferred to another call taker upon handover of the call to the other call taker.</description><subject>ACOUSTICS</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRICITY</subject><subject>MUSICAL INSTRUMENTS</subject><subject>PHYSICS</subject><subject>SPEECH ANALYSIS OR SYNTHESIS</subject><subject>SPEECH OR AUDIO CODING OR DECODING</subject><subject>SPEECH OR VOICE PROCESSING</subject><subject>SPEECH RECOGNITION</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2002</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNqNy7EKwjAQgOEsDqK-w4GrQloh4FhEcdfO5UiuTSDNhVws-PY6-ABO__L9a9V3OWPB-pIDyFsqzYDJwUzVs4ORC-TCS3AhTSCZyHooZHlKoQZOgCJBKoQEFmME_315obJVqxGj0O7Xjdrfrs_L_UiZB5KMlhLVoX-0WreNORttuub0n_oA27c6WQ</recordid><startdate>20021114</startdate><enddate>20021114</enddate><creator>BANTZ DAVID FREDERICK</creator><creator>SHEA DENNIS GERARD</creator><scope>EVB</scope></search><sort><creationdate>20021114</creationdate><title>Apparatus, system and method for providing speech recognition assist in call handover</title><author>BANTZ DAVID FREDERICK ; SHEA DENNIS GERARD</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_US2002169606A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng</language><creationdate>2002</creationdate><topic>ACOUSTICS</topic><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRICITY</topic><topic>MUSICAL INSTRUMENTS</topic><topic>PHYSICS</topic><topic>SPEECH ANALYSIS OR SYNTHESIS</topic><topic>SPEECH OR AUDIO CODING OR DECODING</topic><topic>SPEECH OR VOICE PROCESSING</topic><topic>SPEECH RECOGNITION</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>BANTZ DAVID FREDERICK</creatorcontrib><creatorcontrib>SHEA DENNIS GERARD</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>BANTZ DAVID FREDERICK</au><au>SHEA DENNIS GERARD</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>Apparatus, system and method for providing speech recognition assist in call handover</title><date>2002-11-14</date><risdate>2002</risdate><abstract>An apparatus, system and method for providing speech recognition assist in call handover are provided. With the apparatus, system and method, spoken utterances of the call taker, not the caller, are captured using speech recognition technology and transcribed. The call taker can use a noise-canceling microphone placed optimally to receive voice input from the call taker. The speech recognition system can be trained to the specific speech patterns of the call taker and the vocabulary of the speech recognition system can be limited to the specific domain of discourse related to the job scope of the call taker. The transcription of the spoken utterances of the call taker may be stored in a record associated with the call. This record, and the corresponding transcription, may be transferred to another call taker upon handover of the call to the other call taker.</abstract><edition>7</edition><oa>free_for_read</oa></addata></record>
fulltext fulltext_linktorsrc
identifier
ispartof
issn
language eng
recordid cdi_epo_espacenet_US2002169606A1
source esp@cenet
subjects ACOUSTICS
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
title Apparatus, system and method for providing speech recognition assist in call handover
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-03T20%3A29%3A06IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-epo_EVB&rft_val_fmt=info:ofi/fmt:kev:mtx:patent&rft.genre=patent&rft.au=BANTZ%20DAVID%20FREDERICK&rft.date=2002-11-14&rft_id=info:doi/&rft_dat=%3Cepo_EVB%3EUS2002169606A1%3C/epo_EVB%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true