System and methods for automated customer response system mapping and duplication

A system and method for automated customer response system mapping and duplication to provide for a common Interactive Voice Response ("IVR") system import language or structure, comprising a contact center crawler which connects with an existing automated contact center system, may naviga...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Willshire, Geoff
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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