Method and system for service agent assistance of article recommendations to a customer in an app session

A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Asur, Sitaram, Govindarajan, Jayesh, Chen, Ziwei, Satish, Suhas, Goswami, Anjan, Sakhuja, Aditya, Xiu, Pingping, Cheng, Na, Huffman, Jacob Nathaniel, Velasco, Edgar Gerardo, White, Peter Francis, Peng, WeiPing
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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