System and method for determining the compliance of agent scripts

Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the s...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Iannone, Jeffrey Michael, Ziv, Omer, Wein, Ron
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!