System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center

A computerized-method for prioritizing tenants for a service for a request-router in a cloud-based Software-as-a-Service-platform contact-center, is provided herein. When a service-monitoring module for a microservice is operating and a request-router is in a throttle-mode for each service of the mi...

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Bibliographische Detailangaben

Hauptverfasser:	Dhawan, Salil, Ambekar, Harshad, Kadu, Swati
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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