System and method for tracking and archiving mobile communications

A method and system for tracking electronic communications between a customer phone and a user mobile device for compliance with regulations are provided. The system includes a server configured to send an email to an Enterprise Information Archiving system capable of archiving the email for at leas...

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Hauptverfasser: Armstrong, Jay M, Moshir, Sean, Panicko, Brian Stanley, Moshir, Kevin K
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Sprache:eng
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creator Armstrong, Jay M
Moshir, Sean
Panicko, Brian Stanley
Moshir, Kevin K
description A method and system for tracking electronic communications between a customer phone and a user mobile device for compliance with regulations are provided. The system includes a server configured to send an email to an Enterprise Information Archiving system capable of archiving the email for at least one of eDiscovery and compliance with one or more regulations. The server can associate a virtual phone number with a mobile app residing on a user mobile device and to either: (i) receive a communication originated from the mobile app and intended for a customer phone, and send the communication the customer phone; or (ii) receive a communication originated from a customer phone and sent by the customer phone to the virtual phone number, and send the communication to the mobile app. The server also is configured to include content from the communication in the email.
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subjects ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
title System and method for tracking and archiving mobile communications
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