System and method for managing a dialog between a contact center system and a user thereof

A computer-implemented method for managing a dialog between a contact center system and a user thereof, comprising the steps of: hosting a dialog over a communication channel between an automated dialog engine of said contact center and said user thereof, said dialog comprising messages sent between...

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Bibliographische Detailangaben

Hauptverfasser:	Doyle, Simon, Orr, Michael, Wyss, Felix Immanuel, McGann, Conor, Breslin, Patrick, Gu, Wenjin, Lambe, Canice
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TELEPHONIC COMMUNICATION
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