System and method for managing a dialog between a contact center system and a user thereof

A root behavior tree is stored with a flow control node and a plurality of child nodes. The flow control node may determine a sequence of execution of child nodes. A first-level behavior tree is stored and executed to accomplish a task with associated intent. The first-level tree comprises a child n...

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Bibliographische Detailangaben

Hauptverfasser:	Doyle, Simon, Orr, Michael, Wyss, Felix Immanuel, McGann, Conor, Breslin, Patrick, Gu, Wenjin, Lambe, Canice
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TELEPHONIC COMMUNICATION
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