Systems and methods for customer service agent-guided chat session digital assistant

A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; g...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Mahajan, Amit, Kaniganti, Srinivasa, Thiyagarajan, Saivivek T, Dhanapal, Sathiyamoorthy, Ahuja, Nitin, Chakravarty, Shoma, Shanmugam, Sankar, Talupur, Madhu, Nageswaram, Amar
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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