Object model based issue triage

Object model based issue triage

Technologies for assigning a user-generated issue report to an appropriate team for investigation are disclosed. A log file associated with an issue report is parsed to create an object model. The object model is a hierarchy of objects containing data emitted over time by a computer application asso...

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Hauptverfasser: Liu, Yong, Miao, William Edward, Ananthakrishnan, Sivakumar Gobichettypalayam, Prakash, Rama Krishna Prasad Kasapura Satya, Nahata, Arihant, Villasenor, Diego, Subramanian, Rajasekaran, Mehta, Siddharth Deepak, Lu, Mei-Hsuan, Kanani, Pritesh
Format: Patent
Sprache:eng
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CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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creator Liu, Yong
Miao, William Edward
Ananthakrishnan, Sivakumar Gobichettypalayam
Prakash, Rama Krishna Prasad Kasapura Satya
Nahata, Arihant
Villasenor, Diego
Subramanian, Rajasekaran
Mehta, Siddharth Deepak
Lu, Mei-Hsuan
Kanani, Pritesh
description Technologies for assigning a user-generated issue report to an appropriate team for investigation are disclosed. A log file associated with an issue report is parsed to create an object model. The object model is a hierarchy of objects containing data emitted over time by a computer application associated with the issue report. Rules analyze the content of the object model, and when a rule is satisfied, the issue report is assigned to a team associated with the rule for investigation. Rules may access objects in the object model on a per-component level, thereby allowing issues to be assigned to teams at the level of individual components. Rules may also perform a root cause analysis of the issue based on the object model.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
title Object model based issue triage
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