Graphical user interface for managing multiple agent communication sessions in a contact center

A communications handler receiving incoming communications determines an appropriate contact center agent to receive the communication and modifies a graphical user interface ("GUI") to notify the agent of the incoming communication. A plurality of communication session indicators provide...

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Bibliographische Detailangaben

Hauptverfasser:	Nilsen, Deborah L, Ouimette, Jason P, Conner, Jason S
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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