Call prioritization for reducing network congestion

Call prioritization for reducing network congestion

Provided is method, system, and computer program product for reducing telecommunication network congestion during a high call volume event by prioritizing subscriber calls. A processor may receive a notification of an ongoing emergency at a location. The processor may activate an emergency mode at o...

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Hauptverfasser: Spring, Eduardo N, Rowden, Michael, Erenel, Dogukan, Clay, Steven D
Format: Patent
Sprache:eng
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ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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creator Spring, Eduardo N
Rowden, Michael
Erenel, Dogukan
Clay, Steven D
description Provided is method, system, and computer program product for reducing telecommunication network congestion during a high call volume event by prioritizing subscriber calls. A processor may receive a notification of an ongoing emergency at a location. The processor may activate an emergency mode at one or more call stations near the location. The processor may receive a plurality of calls at the one or more call stations from one or more callers, wherein the calls are not directed to an emergency service provider. The processor may determine a priority order for each of the calls based on a priority level assigned to each respective caller. The processor may allow the calls to be completed according to the priority order.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
title Call prioritization for reducing network congestion
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