System and method for managing customer interactions for contact center based on agent proximity

In a method for managing customer interactions for a customer contact center, the method includes: receiving, by a processor, information on an interaction to be routed; identifying, by the processor, a context associated with the interaction; receiving, by the processor, first proximity information...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Wellman, Aaron, Bouzid, Ahmed Tewfik, Kumar, Praphul, Ristock, Herbert Willi Artur, Harasimiuk, Pawel
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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