Automated cognitive assistance system for processing incoming electronic communications with contextual information

Automated cognitive assistance system for processing incoming electronic communications with contextual information

A system and method for processing an electronic communication comprise receiving, by a communication processing system, data regarding an incoming communication output from a computing device of a communication initiator and directed to a computing device of a communication recipient; performing a...

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Hauptverfasser: Creamer, Thomas E, Judd, Ross, Patel, Sumit
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
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creator Creamer, Thomas E
Judd, Ross
Patel, Sumit
description A system and method for processing an electronic communication comprise receiving, by a communication processing system, data regarding an incoming communication output from a computing device of a communication initiator and directed to a computing device of a communication recipient; performing a data search, by the communication processing system of one or more data sources for context information regarding at least one of the communication initiator or the communication initiator; aggregating, by the communication processing system, collected context information in response to performing the data search; and generating and formatting contact context data from the collected context information for output to the computing device of the communication recipient.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
title Automated cognitive assistance system for processing incoming electronic communications with contextual information
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