Configurable natural language contact flow

A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	DeMaio, Pasquale, Agarwal, Saket, Sullivan, Joseph Daniel, Jay, Jon Russell, Jain, Nihal Chand, Randhawa, Jaswinder Singh
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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