INQUIRY AUTOMATIC RESPONSE SYSTEM
To provide an inquiry automatic response system capable of making a more appropriate response to an inquiry from a user.SOLUTION: An automatic response system 1 includes a server 10 having a storage device 21 and a computing unit 11. The storage device 21 includes: an inquiry classification DB 23 th...
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| creator | IWAMOTO YASUKAZU YAMAMOTO AKIRA |
| description | To provide an inquiry automatic response system capable of making a more appropriate response to an inquiry from a user.SOLUTION: An automatic response system 1 includes a server 10 having a storage device 21 and a computing unit 11. The storage device 21 includes: an inquiry classification DB 23 that stores an inquiry from a user together with content feature information of each inquiry content; and a scenario DB 25 that stores scenarios constructed by hierarchically linking response sentences to the inquiry and response choices, while sequentially branching from the response choices. The computing unit 11 includes: an inquiry feature analysis unit 13 that extracts text feature information from inquiry text input to a terminal 50 by the user; a scenario selection unit 14 that compares the text feature information with the content feature information stored in the inquiry classification DB 23 for the inquiry from the user, and selects a scenario most suitable for a response from the scenario DB 25; and an inquiry response unit 15.SELECTED DRAWING: Figure 1
【課題】ユーザーからの問合せに対してより適切な応答を行うことのできる問合せ自動応答システムを提供する。【解決手段】自動応答システム１は、記憶装置２１と、演算部１１とを有するサーバー１０を備え、記憶装置２１は、ユーザーからの問合せを各問合せ内容の内容特徴情報と共に記憶する問合せ分類ＤＢ２３と、問合せへの応答文及び応答選択肢を順次前記応答選択肢により枝分かれしながら階層的につなげて構築されたシナリオを格納するシナリオＤＢ２５と、を備え、演算部１１は、ユーザーが端末５０に入力する問合せ文章から文章特徴情報を抽出する問合せ特徴分析部１３と、ユーザーからの問合せに対して、文章特徴情報と問合せ分類ＤＢ２３に記憶されている内容特徴情報とを比較して、シナリオＤＢ２５から応答に最適な前記シナリオを選択するシナリオ選択部１４と、問合せ応答部１５と、を備える。【選択図】図１ |
| format | Patent |
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【課題】ユーザーからの問合せに対してより適切な応答を行うことのできる問合せ自動応答システムを提供する。【解決手段】自動応答システム１は、記憶装置２１と、演算部１１とを有するサーバー１０を備え、記憶装置２１は、ユーザーからの問合せを各問合せ内容の内容特徴情報と共に記憶する問合せ分類ＤＢ２３と、問合せへの応答文及び応答選択肢を順次前記応答選択肢により枝分かれしながら階層的につなげて構築されたシナリオを格納するシナリオＤＢ２５と、を備え、演算部１１は、ユーザーが端末５０に入力する問合せ文章から文章特徴情報を抽出する問合せ特徴分析部１３と、ユーザーからの問合せに対して、文章特徴情報と問合せ分類ＤＢ２３に記憶されている内容特徴情報とを比較して、シナリオＤＢ２５から応答に最適な前記シナリオを選択するシナリオ選択部１４と、問合せ応答部１５と、を備える。【選択図】図１</description><language>eng ; jpn</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC DIGITAL DATA PROCESSING ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2023</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20230703&DB=EPODOC&CC=JP&NR=2023091814A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25564,76547</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20230703&DB=EPODOC&CC=JP&NR=2023091814A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>IWAMOTO YASUKAZU</creatorcontrib><creatorcontrib>YAMAMOTO AKIRA</creatorcontrib><title>INQUIRY AUTOMATIC RESPONSE SYSTEM</title><description>To provide an inquiry automatic response system capable of making a more appropriate response to an inquiry from a user.SOLUTION: An automatic response system 1 includes a server 10 having a storage device 21 and a computing unit 11. The storage device 21 includes: an inquiry classification DB 23 that stores an inquiry from a user together with content feature information of each inquiry content; and a scenario DB 25 that stores scenarios constructed by hierarchically linking response sentences to the inquiry and response choices, while sequentially branching from the response choices. The computing unit 11 includes: an inquiry feature analysis unit 13 that extracts text feature information from inquiry text input to a terminal 50 by the user; a scenario selection unit 14 that compares the text feature information with the content feature information stored in the inquiry classification DB 23 for the inquiry from the user, and selects a scenario most suitable for a response from the scenario DB 25; and an inquiry response unit 15.SELECTED DRAWING: Figure 1
【課題】ユーザーからの問合せに対してより適切な応答を行うことのできる問合せ自動応答システムを提供する。【解決手段】自動応答システム１は、記憶装置２１と、演算部１１とを有するサーバー１０を備え、記憶装置２１は、ユーザーからの問合せを各問合せ内容の内容特徴情報と共に記憶する問合せ分類ＤＢ２３と、問合せへの応答文及び応答選択肢を順次前記応答選択肢により枝分かれしながら階層的につなげて構築されたシナリオを格納するシナリオＤＢ２５と、を備え、演算部１１は、ユーザーが端末５０に入力する問合せ文章から文章特徴情報を抽出する問合せ特徴分析部１３と、ユーザーからの問合せに対して、文章特徴情報と問合せ分類ＤＢ２３に記憶されている内容特徴情報とを比較して、シナリオＤＢ２５から応答に最適な前記シナリオを選択するシナリオ選択部１４と、問合せ応答部１５と、を備える。【選択図】図１</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2023</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZFD09AsM9QyKVHAMDfH3dQzxdFYIcg0O8PcLdlUIjgwOcfXlYWBNS8wpTuWF0twMSm6uIc4euqkF-fGpxQWJyal5qSXxXgFGBkbGBpaGFoYmjsZEKQIAhnQjBA</recordid><startdate>20230703</startdate><enddate>20230703</enddate><creator>IWAMOTO YASUKAZU</creator><creator>YAMAMOTO AKIRA</creator><scope>EVB</scope></search><sort><creationdate>20230703</creationdate><title>INQUIRY AUTOMATIC RESPONSE SYSTEM</title><author>IWAMOTO YASUKAZU ; YAMAMOTO AKIRA</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_JP2023091814A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; jpn</language><creationdate>2023</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>IWAMOTO YASUKAZU</creatorcontrib><creatorcontrib>YAMAMOTO AKIRA</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>IWAMOTO YASUKAZU</au><au>YAMAMOTO AKIRA</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>INQUIRY AUTOMATIC RESPONSE SYSTEM</title><date>2023-07-03</date><risdate>2023</risdate><abstract>To provide an inquiry automatic response system capable of making a more appropriate response to an inquiry from a user.SOLUTION: An automatic response system 1 includes a server 10 having a storage device 21 and a computing unit 11. The storage device 21 includes: an inquiry classification DB 23 that stores an inquiry from a user together with content feature information of each inquiry content; and a scenario DB 25 that stores scenarios constructed by hierarchically linking response sentences to the inquiry and response choices, while sequentially branching from the response choices. The computing unit 11 includes: an inquiry feature analysis unit 13 that extracts text feature information from inquiry text input to a terminal 50 by the user; a scenario selection unit 14 that compares the text feature information with the content feature information stored in the inquiry classification DB 23 for the inquiry from the user, and selects a scenario most suitable for a response from the scenario DB 25; and an inquiry response unit 15.SELECTED DRAWING: Figure 1
【課題】ユーザーからの問合せに対してより適切な応答を行うことのできる問合せ自動応答システムを提供する。【解決手段】自動応答システム１は、記憶装置２１と、演算部１１とを有するサーバー１０を備え、記憶装置２１は、ユーザーからの問合せを各問合せ内容の内容特徴情報と共に記憶する問合せ分類ＤＢ２３と、問合せへの応答文及び応答選択肢を順次前記応答選択肢により枝分かれしながら階層的につなげて構築されたシナリオを格納するシナリオＤＢ２５と、を備え、演算部１１は、ユーザーが端末５０に入力する問合せ文章から文章特徴情報を抽出する問合せ特徴分析部１３と、ユーザーからの問合せに対して、文章特徴情報と問合せ分類ＤＢ２３に記憶されている内容特徴情報とを比較して、シナリオＤＢ２５から応答に最適な前記シナリオを選択するシナリオ選択部１４と、問合せ応答部１５と、を備える。【選択図】図１</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | INQUIRY AUTOMATIC RESPONSE SYSTEM |
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