CASE INFORMATION MANAGEMENT DEVICE, SYSTEM, METHOD AND PROGRAM
To reduce a burden of a maintenance work by a manager of case information by accurately calculating an index of objective efficacy of content of example information.SOLUTION: A case information management device (1) comprises: a specification unit (11) which specifies an access history from a specif...
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| description | To reduce a burden of a maintenance work by a manager of case information by accurately calculating an index of objective efficacy of content of example information.SOLUTION: A case information management device (1) comprises: a specification unit (11) which specifies an access history from a specific user to any of a plurality of pieces of case information to be disclosed at an inquiry case site of predetermined service and a use history in which any of the plurality of pieces of case information is used as a countermeasure to an inquiry performed by the specific user to an inquiry countermeasure system of the service; a calculation unit (12) which calculates an efficacy index of the specific case information on the basis of an analysis result of the specified access history and the specified use history; and a registration unit (13) which registers the calculated efficacy index by being associated with the specific case information.SELECTED DRAWING: Figure 1
【課題】例情報の内容の客観的な有効性の指標を精度良く算出することで、事例情報の管理者によるメンテナンス作業の負担を軽減すること。【解決手段】事例情報管理装置（１）は、所定のサービスの問合せ事例サイトで開示される複数の事例情報のいずれかに対する特定のユーザからのアクセス履歴と、当該サービスの問合せ対応システムへ当該特定のユーザが行った問合せに対する対応として前記複数の事例情報のいずれかが利用された利用履歴とを特定する特定部（１１）と、前記特定されたアクセス履歴及び利用履歴の分析結果に基づいて、特定の事例情報の有効性指標を算出する算出部（１２）と、前記算出した有効性指標を前記特定の事例情報に対応付けて登録する登録部（１３）と、を備える。【選択図】図１ |
| format | Patent |
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【課題】例情報の内容の客観的な有効性の指標を精度良く算出することで、事例情報の管理者によるメンテナンス作業の負担を軽減すること。【解決手段】事例情報管理装置（１）は、所定のサービスの問合せ事例サイトで開示される複数の事例情報のいずれかに対する特定のユーザからのアクセス履歴と、当該サービスの問合せ対応システムへ当該特定のユーザが行った問合せに対する対応として前記複数の事例情報のいずれかが利用された利用履歴とを特定する特定部（１１）と、前記特定されたアクセス履歴及び利用履歴の分析結果に基づいて、特定の事例情報の有効性指標を算出する算出部（１２）と、前記算出した有効性指標を前記特定の事例情報に対応付けて登録する登録部（１３）と、を備える。【選択図】図１</description><language>eng ; jpn</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2022</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20221207&DB=EPODOC&CC=JP&NR=2022180770A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25563,76418</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20221207&DB=EPODOC&CC=JP&NR=2022180770A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>NOGUCHI SHOTA</creatorcontrib><title>CASE INFORMATION MANAGEMENT DEVICE, SYSTEM, METHOD AND PROGRAM</title><description>To reduce a burden of a maintenance work by a manager of case information by accurately calculating an index of objective efficacy of content of example information.SOLUTION: A case information management device (1) comprises: a specification unit (11) which specifies an access history from a specific user to any of a plurality of pieces of case information to be disclosed at an inquiry case site of predetermined service and a use history in which any of the plurality of pieces of case information is used as a countermeasure to an inquiry performed by the specific user to an inquiry countermeasure system of the service; a calculation unit (12) which calculates an efficacy index of the specific case information on the basis of an analysis result of the specified access history and the specified use history; and a registration unit (13) which registers the calculated efficacy index by being associated with the specific case information.SELECTED DRAWING: Figure 1
【課題】例情報の内容の客観的な有効性の指標を精度良く算出することで、事例情報の管理者によるメンテナンス作業の負担を軽減すること。【解決手段】事例情報管理装置（１）は、所定のサービスの問合せ事例サイトで開示される複数の事例情報のいずれかに対する特定のユーザからのアクセス履歴と、当該サービスの問合せ対応システムへ当該特定のユーザが行った問合せに対する対応として前記複数の事例情報のいずれかが利用された利用履歴とを特定する特定部（１１）と、前記特定されたアクセス履歴及び利用履歴の分析結果に基づいて、特定の事例情報の有効性指標を算出する算出部（１２）と、前記算出した有効性指標を前記特定の事例情報に対応付けて登録する登録部（１３）と、を備える。【選択図】図１</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2022</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZLBzdgx2VfD0c_MP8nUM8fT3U_B19HN0d_V19QtRcHEN83R21VEIjgwOcfXVUfB1DfHwd1Fw9HNRCAjydw9y9OVhYE1LzClO5YXS3AxKbq4hzh66qQX58anFBYnJqXmpJfFeAUYGRkaGFgbm5gaOxkQpAgCQXCpL</recordid><startdate>20221207</startdate><enddate>20221207</enddate><creator>NOGUCHI SHOTA</creator><scope>EVB</scope></search><sort><creationdate>20221207</creationdate><title>CASE INFORMATION MANAGEMENT DEVICE, SYSTEM, METHOD AND PROGRAM</title><author>NOGUCHI SHOTA</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_JP2022180770A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; jpn</language><creationdate>2022</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>NOGUCHI SHOTA</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>NOGUCHI SHOTA</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>CASE INFORMATION MANAGEMENT DEVICE, SYSTEM, METHOD AND PROGRAM</title><date>2022-12-07</date><risdate>2022</risdate><abstract>To reduce a burden of a maintenance work by a manager of case information by accurately calculating an index of objective efficacy of content of example information.SOLUTION: A case information management device (1) comprises: a specification unit (11) which specifies an access history from a specific user to any of a plurality of pieces of case information to be disclosed at an inquiry case site of predetermined service and a use history in which any of the plurality of pieces of case information is used as a countermeasure to an inquiry performed by the specific user to an inquiry countermeasure system of the service; a calculation unit (12) which calculates an efficacy index of the specific case information on the basis of an analysis result of the specified access history and the specified use history; and a registration unit (13) which registers the calculated efficacy index by being associated with the specific case information.SELECTED DRAWING: Figure 1
【課題】例情報の内容の客観的な有効性の指標を精度良く算出することで、事例情報の管理者によるメンテナンス作業の負担を軽減すること。【解決手段】事例情報管理装置（１）は、所定のサービスの問合せ事例サイトで開示される複数の事例情報のいずれかに対する特定のユーザからのアクセス履歴と、当該サービスの問合せ対応システムへ当該特定のユーザが行った問合せに対する対応として前記複数の事例情報のいずれかが利用された利用履歴とを特定する特定部（１１）と、前記特定されたアクセス履歴及び利用履歴の分析結果に基づいて、特定の事例情報の有効性指標を算出する算出部（１２）と、前記算出した有効性指標を前記特定の事例情報に対応付けて登録する登録部（１３）と、を備える。【選択図】図１</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | CASE INFORMATION MANAGEMENT DEVICE, SYSTEM, METHOD AND PROGRAM |
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