CONSULTATION PROCESSING DEVICE AND CONSULTATION PROCESSING METHOD
To realize consultation prompter and costing less.SOLUTION: A consultation processing device 1 for performing consultation processing to output a response to a question from a consulter who operates a counter terminal 2-1, includes: a storage for storing a question confirmation table T1 that associa...
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| creator | NAGANO TAKURO |
| description | To realize consultation prompter and costing less.SOLUTION: A consultation processing device 1 for performing consultation processing to output a response to a question from a consulter who operates a counter terminal 2-1, includes: a storage for storing a question confirmation table T1 that associates options to be selected at the counter terminal 2-1 and settable on a side of the counter terminal 2-1, with search terms for searching response candidate cases; and a question confirmation unit 12 for confirming the question from the consulter according to the options selected to respond to the question to the consulter at multiple times in the question terminal 2-1 in which the question confirmation unit 12 creates, and causes the counter terminal 2-1 to display, an entire map showing a selection tendency of not-selected options based on the selected options.SELECTED DRAWING: Figure 1
【課題】相談対応の迅速化および低コスト化を実現する。【解決手段】窓口端末２−１を操作する相談者からの質問に対する回答を出力するための相談処理をする相談処理装置１は、窓口端末２−１において選択される選択肢であって、窓口端末２−１側で設定可能な選択肢と、回答の回答事例を検索するための検索用語とを紐付ける質問確認テーブルＴ１を記憶し、窓口端末２−１において、相談者に対する複数回の問合せに対して選択された選択肢によって、相談者からの質問を確認する質問確認部１２と、を備え、質問確認部１２は、選択済みの選択肢に基づいて、選択無しの選択肢の選択傾向を示す全体マップを作成し、窓口端末２−１に表示させる。【選択図】図１ |
| format | Patent |
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【課題】相談対応の迅速化および低コスト化を実現する。【解決手段】窓口端末２−１を操作する相談者からの質問に対する回答を出力するための相談処理をする相談処理装置１は、窓口端末２−１において選択される選択肢であって、窓口端末２−１側で設定可能な選択肢と、回答の回答事例を検索するための検索用語とを紐付ける質問確認テーブルＴ１を記憶し、窓口端末２−１において、相談者に対する複数回の問合せに対して選択された選択肢によって、相談者からの質問を確認する質問確認部１２と、を備え、質問確認部１２は、選択済みの選択肢に基づいて、選択無しの選択肢の選択傾向を示す全体マップを作成し、窓口端末２−１に表示させる。【選択図】図１</description><language>eng ; jpn</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC DIGITAL DATA PROCESSING ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2020</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20200625&DB=EPODOC&CC=JP&NR=2020098439A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25543,76294</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20200625&DB=EPODOC&CC=JP&NR=2020098439A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>NAGANO TAKURO</creatorcontrib><title>CONSULTATION PROCESSING DEVICE AND CONSULTATION PROCESSING METHOD</title><description>To realize consultation prompter and costing less.SOLUTION: A consultation processing device 1 for performing consultation processing to output a response to a question from a consulter who operates a counter terminal 2-1, includes: a storage for storing a question confirmation table T1 that associates options to be selected at the counter terminal 2-1 and settable on a side of the counter terminal 2-1, with search terms for searching response candidate cases; and a question confirmation unit 12 for confirming the question from the consulter according to the options selected to respond to the question to the consulter at multiple times in the question terminal 2-1 in which the question confirmation unit 12 creates, and causes the counter terminal 2-1 to display, an entire map showing a selection tendency of not-selected options based on the selected options.SELECTED DRAWING: Figure 1
【課題】相談対応の迅速化および低コスト化を実現する。【解決手段】窓口端末２−１を操作する相談者からの質問に対する回答を出力するための相談処理をする相談処理装置１は、窓口端末２−１において選択される選択肢であって、窓口端末２−１側で設定可能な選択肢と、回答の回答事例を検索するための検索用語とを紐付ける質問確認テーブルＴ１を記憶し、窓口端末２−１において、相談者に対する複数回の問合せに対して選択された選択肢によって、相談者からの質問を確認する質問確認部１２と、を備え、質問確認部１２は、選択済みの選択肢に基づいて、選択無しの選択肢の選択傾向を示す全体マップを作成し、窓口端末２−１に表示させる。【選択図】図１</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2020</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZHB09vcLDvUJcQzx9PdTCAjyd3YNDvb0c1dwcQ3zdHZVcPRzUcClxNc1xMPfhYeBNS0xpziVF0pzMyi5uYY4e-imFuTHpxYXJCan5qWWxHsFGBkYGRhYWpgYWzoaE6UIAG2cK-o</recordid><startdate>20200625</startdate><enddate>20200625</enddate><creator>NAGANO TAKURO</creator><scope>EVB</scope></search><sort><creationdate>20200625</creationdate><title>CONSULTATION PROCESSING DEVICE AND CONSULTATION PROCESSING METHOD</title><author>NAGANO TAKURO</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_JP2020098439A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; jpn</language><creationdate>2020</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>NAGANO TAKURO</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>NAGANO TAKURO</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>CONSULTATION PROCESSING DEVICE AND CONSULTATION PROCESSING METHOD</title><date>2020-06-25</date><risdate>2020</risdate><abstract>To realize consultation prompter and costing less.SOLUTION: A consultation processing device 1 for performing consultation processing to output a response to a question from a consulter who operates a counter terminal 2-1, includes: a storage for storing a question confirmation table T1 that associates options to be selected at the counter terminal 2-1 and settable on a side of the counter terminal 2-1, with search terms for searching response candidate cases; and a question confirmation unit 12 for confirming the question from the consulter according to the options selected to respond to the question to the consulter at multiple times in the question terminal 2-1 in which the question confirmation unit 12 creates, and causes the counter terminal 2-1 to display, an entire map showing a selection tendency of not-selected options based on the selected options.SELECTED DRAWING: Figure 1
【課題】相談対応の迅速化および低コスト化を実現する。【解決手段】窓口端末２−１を操作する相談者からの質問に対する回答を出力するための相談処理をする相談処理装置１は、窓口端末２−１において選択される選択肢であって、窓口端末２−１側で設定可能な選択肢と、回答の回答事例を検索するための検索用語とを紐付ける質問確認テーブルＴ１を記憶し、窓口端末２−１において、相談者に対する複数回の問合せに対して選択された選択肢によって、相談者からの質問を確認する質問確認部１２と、を備え、質問確認部１２は、選択済みの選択肢に基づいて、選択無しの選択肢の選択傾向を示す全体マップを作成し、窓口端末２−１に表示させる。【選択図】図１</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | CONSULTATION PROCESSING DEVICE AND CONSULTATION PROCESSING METHOD |
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