AUTOMATIC VOICE RESPONSE SYSTEM
PROBLEM TO BE SOLVED: To provide an automatic voice response system enabling easily grasping a guidance content and promptly reaching desired information.SOLUTION: The automatic voice response system includes: a storage unit 6 which stores terminal information; an auxiliary server 5 which, when a ca...
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| creator | SAWATANI TAKESHI KOMATSU KIYOTAKA |
| description | PROBLEM TO BE SOLVED: To provide an automatic voice response system enabling easily grasping a guidance content and promptly reaching desired information.SOLUTION: The automatic voice response system includes: a storage unit 6 which stores terminal information; an auxiliary server 5 which, when a call arrives from a terminal, determines the presence or absence of the use of a support application at the terminal, on determining that the support application is available, outputs a support application activation signal; and an automatic voice response server 4 which, when the support application activation signal is input, outputs to the terminal a voice which prompts to activate the support application. When receiving from the terminal a shift signal indicating that a support application screen which is displayed on the terminal is shifted, the auxiliary server 5 outputs a voice instruction to the automatic voice response server 4. When the voice instruction is input from the auxiliary server 5, the automatic voice response server 4 outputs to the terminal a voice corresponding to the screen after the shift.SELECTED DRAWING: Figure 2
【課題】ガイダンス内容を把握し易く且つより早く所望の情報まで辿り着くことが可能な自動音声応答システムを提供する。【解決手段】端末情報を記憶する記憶部６と、端末からの着信があった場合に、端末におけるサポートアプリの利用の有無を判定し、サポートアプリを利用可能と判断した場合に、サポートアプリ起動信号を出力する補助サーバ５と、サポートアプリ起動信号が入力されたときに、サポートアプリの起動を促す音声を端末に出力する自動音声応答サーバ４と、を有し、補助サーバ５は、端末に表示されるサポートアプリの画面が遷移したことを示す遷移信号を端末から受信したときに、音声指示を自動音声応答サーバ４に出力し、自動音声応答サーバ４は、補助サーバ５から音声指示が入力されたときに、遷移後の画面に応じた音声を端末に出力することを特徴とする自動音声応答システム。【選択図】図２ |
| format | Patent |
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【課題】ガイダンス内容を把握し易く且つより早く所望の情報まで辿り着くことが可能な自動音声応答システムを提供する。【解決手段】端末情報を記憶する記憶部６と、端末からの着信があった場合に、端末におけるサポートアプリの利用の有無を判定し、サポートアプリを利用可能と判断した場合に、サポートアプリ起動信号を出力する補助サーバ５と、サポートアプリ起動信号が入力されたときに、サポートアプリの起動を促す音声を端末に出力する自動音声応答サーバ４と、を有し、補助サーバ５は、端末に表示されるサポートアプリの画面が遷移したことを示す遷移信号を端末から受信したときに、音声指示を自動音声応答サーバ４に出力し、自動音声応答サーバ４は、補助サーバ５から音声指示が入力されたときに、遷移後の画面に応じた音声を端末に出力することを特徴とする自動音声応答システム。【選択図】図２</description><language>eng ; jpn</language><subject>ACOUSTICS ; CALCULATING ; COMPUTING ; COUNTING ; ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRIC DIGITAL DATA PROCESSING ; ELECTRICITY ; MUSICAL INSTRUMENTS ; PHYSICS ; SPEECH ANALYSIS OR SYNTHESIS ; SPEECH OR AUDIO CODING OR DECODING ; SPEECH OR VOICE PROCESSING ; SPEECH RECOGNITION ; TELEPHONIC COMMUNICATION</subject><creationdate>2017</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20170202&DB=EPODOC&CC=JP&NR=2017028346A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25543,76293</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20170202&DB=EPODOC&CC=JP&NR=2017028346A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>SAWATANI TAKESHI</creatorcontrib><creatorcontrib>KOMATSU KIYOTAKA</creatorcontrib><title>AUTOMATIC VOICE RESPONSE SYSTEM</title><description>PROBLEM TO BE SOLVED: To provide an automatic voice response system enabling easily grasping a guidance content and promptly reaching desired information.SOLUTION: The automatic voice response system includes: a storage unit 6 which stores terminal information; an auxiliary server 5 which, when a call arrives from a terminal, determines the presence or absence of the use of a support application at the terminal, on determining that the support application is available, outputs a support application activation signal; and an automatic voice response server 4 which, when the support application activation signal is input, outputs to the terminal a voice which prompts to activate the support application. When receiving from the terminal a shift signal indicating that a support application screen which is displayed on the terminal is shifted, the auxiliary server 5 outputs a voice instruction to the automatic voice response server 4. When the voice instruction is input from the auxiliary server 5, the automatic voice response server 4 outputs to the terminal a voice corresponding to the screen after the shift.SELECTED DRAWING: Figure 2
【課題】ガイダンス内容を把握し易く且つより早く所望の情報まで辿り着くことが可能な自動音声応答システムを提供する。【解決手段】端末情報を記憶する記憶部６と、端末からの着信があった場合に、端末におけるサポートアプリの利用の有無を判定し、サポートアプリを利用可能と判断した場合に、サポートアプリ起動信号を出力する補助サーバ５と、サポートアプリ起動信号が入力されたときに、サポートアプリの起動を促す音声を端末に出力する自動音声応答サーバ４と、を有し、補助サーバ５は、端末に表示されるサポートアプリの画面が遷移したことを示す遷移信号を端末から受信したときに、音声指示を自動音声応答サーバ４に出力し、自動音声応答サーバ４は、補助サーバ５から音声指示が入力されたときに、遷移後の画面に応じた音声を端末に出力することを特徴とする自動音声応答システム。【選択図】図２</description><subject>ACOUSTICS</subject><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>ELECTRICITY</subject><subject>MUSICAL INSTRUMENTS</subject><subject>PHYSICS</subject><subject>SPEECH ANALYSIS OR SYNTHESIS</subject><subject>SPEECH OR AUDIO CODING OR DECODING</subject><subject>SPEECH OR VOICE PROCESSING</subject><subject>SPEECH RECOGNITION</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2017</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZJB3DA3x93UM8XRWCPP3dHZVCHINDvD3C3ZVCI4MDnH15WFgTUvMKU7lhdLcDEpuriHOHrqpBfnxqcUFicmpeakl8V4BRgaG5gZGFsYmZo7GRCkCAC2_Ik0</recordid><startdate>20170202</startdate><enddate>20170202</enddate><creator>SAWATANI TAKESHI</creator><creator>KOMATSU KIYOTAKA</creator><scope>EVB</scope></search><sort><creationdate>20170202</creationdate><title>AUTOMATIC VOICE RESPONSE SYSTEM</title><author>SAWATANI TAKESHI ; KOMATSU KIYOTAKA</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_JP2017028346A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; jpn</language><creationdate>2017</creationdate><topic>ACOUSTICS</topic><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>ELECTRICITY</topic><topic>MUSICAL INSTRUMENTS</topic><topic>PHYSICS</topic><topic>SPEECH ANALYSIS OR SYNTHESIS</topic><topic>SPEECH OR AUDIO CODING OR DECODING</topic><topic>SPEECH OR VOICE PROCESSING</topic><topic>SPEECH RECOGNITION</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>SAWATANI TAKESHI</creatorcontrib><creatorcontrib>KOMATSU KIYOTAKA</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>SAWATANI TAKESHI</au><au>KOMATSU KIYOTAKA</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>AUTOMATIC VOICE RESPONSE SYSTEM</title><date>2017-02-02</date><risdate>2017</risdate><abstract>PROBLEM TO BE SOLVED: To provide an automatic voice response system enabling easily grasping a guidance content and promptly reaching desired information.SOLUTION: The automatic voice response system includes: a storage unit 6 which stores terminal information; an auxiliary server 5 which, when a call arrives from a terminal, determines the presence or absence of the use of a support application at the terminal, on determining that the support application is available, outputs a support application activation signal; and an automatic voice response server 4 which, when the support application activation signal is input, outputs to the terminal a voice which prompts to activate the support application. When receiving from the terminal a shift signal indicating that a support application screen which is displayed on the terminal is shifted, the auxiliary server 5 outputs a voice instruction to the automatic voice response server 4. When the voice instruction is input from the auxiliary server 5, the automatic voice response server 4 outputs to the terminal a voice corresponding to the screen after the shift.SELECTED DRAWING: Figure 2
【課題】ガイダンス内容を把握し易く且つより早く所望の情報まで辿り着くことが可能な自動音声応答システムを提供する。【解決手段】端末情報を記憶する記憶部６と、端末からの着信があった場合に、端末におけるサポートアプリの利用の有無を判定し、サポートアプリを利用可能と判断した場合に、サポートアプリ起動信号を出力する補助サーバ５と、サポートアプリ起動信号が入力されたときに、サポートアプリの起動を促す音声を端末に出力する自動音声応答サーバ４と、を有し、補助サーバ５は、端末に表示されるサポートアプリの画面が遷移したことを示す遷移信号を端末から受信したときに、音声指示を自動音声応答サーバ４に出力し、自動音声応答サーバ４は、補助サーバ５から音声指示が入力されたときに、遷移後の画面に応じた音声を端末に出力することを特徴とする自動音声応答システム。【選択図】図２</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION |
| title | AUTOMATIC VOICE RESPONSE SYSTEM |
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