SUPPORT SITE ASSIST DEVICE AND PROGRAM
PROBLEM TO BE SOLVED: To estimate a reason a member of a support site for commodities or services and providing a plurality of support services withdraws from the support site while maintaining a commodity or service contract.SOLUTION: A support site assist device includes a withdrawing member type...
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| creator | YABE YOSHIAKI KOYA YOSHIHIDE |
| description | PROBLEM TO BE SOLVED: To estimate a reason a member of a support site for commodities or services and providing a plurality of support services withdraws from the support site while maintaining a commodity or service contract.SOLUTION: A support site assist device includes a withdrawing member type determination part 11 for determining types of a withdrawing member indicating the intention of withdrawal and a withdrawing member pattern by referring to the member information on the members of a support site for providing a plurality of support services, in which support services usable by each member have been set and registered, and member type information, a dissatisfaction determination part 13 for determining dissatisfaction to each support service usable by the withdrawing member based on a dissatisfaction master and the withdrawing member pattern of the withdrawing member, and a withdrawing reason estimation part 14 for collecting dissatisfaction degree determined by dissatisfaction determination part 13 for every support services and estimating a support service which is a withdrawing reason for the withdrawing member from the collected result.SELECTED DRAWING: Figure 1
【課題】商品やサービスのサポートサイトであって、複数のサポートサービスを提供するサポートサイトの会員が商品やサービスの契約を維持しつつもサポートサイトから退会する場合の理由を推定する。【解決手段】複数のサポートサービスを提供するサポートサイトの会員の会員情報であって各会員が利用可能なサポートサービスが設定登録された会員情報及び会員種別情報を参照して、退会の意向を示した退会会員の種別及び退会会員パターンを判定する退会会員種別判定部１１と、不満度マスタ及び退会会員の退会会員パターンに基づいて退会会員が利用可能な各サポートサービスに対する不満度を決定する不満度決定部１３と、不満度決定部１３が決定した不満度をサポートサービス毎に集計し、その集計結果から退会会員が退会理由とするサポートサービスを推定する退会理由推定部１４と、を有する。【選択図】図１ |
| format | Patent |
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【課題】商品やサービスのサポートサイトであって、複数のサポートサービスを提供するサポートサイトの会員が商品やサービスの契約を維持しつつもサポートサイトから退会する場合の理由を推定する。【解決手段】複数のサポートサービスを提供するサポートサイトの会員の会員情報であって各会員が利用可能なサポートサービスが設定登録された会員情報及び会員種別情報を参照して、退会の意向を示した退会会員の種別及び退会会員パターンを判定する退会会員種別判定部１１と、不満度マスタ及び退会会員の退会会員パターンに基づいて退会会員が利用可能な各サポートサービスに対する不満度を決定する不満度決定部１３と、不満度決定部１３が決定した不満度をサポートサービス毎に集計し、その集計結果から退会会員が退会理由とするサポートサービスを推定する退会理由推定部１４と、を有する。【選択図】図１</description><language>eng ; jpn</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2016</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20160421&DB=EPODOC&CC=JP&NR=2016057778A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25542,76289</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20160421&DB=EPODOC&CC=JP&NR=2016057778A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>YABE YOSHIAKI</creatorcontrib><creatorcontrib>KOYA YOSHIHIDE</creatorcontrib><title>SUPPORT SITE ASSIST DEVICE AND PROGRAM</title><description>PROBLEM TO BE SOLVED: To estimate a reason a member of a support site for commodities or services and providing a plurality of support services withdraws from the support site while maintaining a commodity or service contract.SOLUTION: A support site assist device includes a withdrawing member type determination part 11 for determining types of a withdrawing member indicating the intention of withdrawal and a withdrawing member pattern by referring to the member information on the members of a support site for providing a plurality of support services, in which support services usable by each member have been set and registered, and member type information, a dissatisfaction determination part 13 for determining dissatisfaction to each support service usable by the withdrawing member based on a dissatisfaction master and the withdrawing member pattern of the withdrawing member, and a withdrawing reason estimation part 14 for collecting dissatisfaction degree determined by dissatisfaction determination part 13 for every support services and estimating a support service which is a withdrawing reason for the withdrawing member from the collected result.SELECTED DRAWING: Figure 1
【課題】商品やサービスのサポートサイトであって、複数のサポートサービスを提供するサポートサイトの会員が商品やサービスの契約を維持しつつもサポートサイトから退会する場合の理由を推定する。【解決手段】複数のサポートサービスを提供するサポートサイトの会員の会員情報であって各会員が利用可能なサポートサービスが設定登録された会員情報及び会員種別情報を参照して、退会の意向を示した退会会員の種別及び退会会員パターンを判定する退会会員種別判定部１１と、不満度マスタ及び退会会員の退会会員パターンに基づいて退会会員が利用可能な各サポートサービスに対する不満度を決定する不満度決定部１３と、不満度決定部１３が決定した不満度をサポートサービス毎に集計し、その集計結果から退会会員が退会理由とするサポートサービスを推定する退会理由推定部１４と、を有する。【選択図】図１</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2016</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZFALDg0I8A8KUQj2DHFVcAwO9gwOUXBxDfN0BvL8XBQCgvzdgxx9eRhY0xJzilN5oTQ3g5Kba4izh25qQX58anFBYnJqXmpJvFeAkYGhmYGpubm5haMxUYoAEfYkGw</recordid><startdate>20160421</startdate><enddate>20160421</enddate><creator>YABE YOSHIAKI</creator><creator>KOYA YOSHIHIDE</creator><scope>EVB</scope></search><sort><creationdate>20160421</creationdate><title>SUPPORT SITE ASSIST DEVICE AND PROGRAM</title><author>YABE YOSHIAKI ; KOYA YOSHIHIDE</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_JP2016057778A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; jpn</language><creationdate>2016</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>YABE YOSHIAKI</creatorcontrib><creatorcontrib>KOYA YOSHIHIDE</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>YABE YOSHIAKI</au><au>KOYA YOSHIHIDE</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>SUPPORT SITE ASSIST DEVICE AND PROGRAM</title><date>2016-04-21</date><risdate>2016</risdate><abstract>PROBLEM TO BE SOLVED: To estimate a reason a member of a support site for commodities or services and providing a plurality of support services withdraws from the support site while maintaining a commodity or service contract.SOLUTION: A support site assist device includes a withdrawing member type determination part 11 for determining types of a withdrawing member indicating the intention of withdrawal and a withdrawing member pattern by referring to the member information on the members of a support site for providing a plurality of support services, in which support services usable by each member have been set and registered, and member type information, a dissatisfaction determination part 13 for determining dissatisfaction to each support service usable by the withdrawing member based on a dissatisfaction master and the withdrawing member pattern of the withdrawing member, and a withdrawing reason estimation part 14 for collecting dissatisfaction degree determined by dissatisfaction determination part 13 for every support services and estimating a support service which is a withdrawing reason for the withdrawing member from the collected result.SELECTED DRAWING: Figure 1
【課題】商品やサービスのサポートサイトであって、複数のサポートサービスを提供するサポートサイトの会員が商品やサービスの契約を維持しつつもサポートサイトから退会する場合の理由を推定する。【解決手段】複数のサポートサービスを提供するサポートサイトの会員の会員情報であって各会員が利用可能なサポートサービスが設定登録された会員情報及び会員種別情報を参照して、退会の意向を示した退会会員の種別及び退会会員パターンを判定する退会会員種別判定部１１と、不満度マスタ及び退会会員の退会会員パターンに基づいて退会会員が利用可能な各サポートサービスに対する不満度を決定する不満度決定部１３と、不満度決定部１３が決定した不満度をサポートサービス毎に集計し、その集計結果から退会会員が退会理由とするサポートサービスを推定する退会理由推定部１４と、を有する。【選択図】図１</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | SUPPORT SITE ASSIST DEVICE AND PROGRAM |
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