REMOTE MANAGEMENT SYSTEM, INFORMATION PROCESSOR, REMOTE MANAGEMENT METHOD, AND PROGRAM

PROBLEM TO BE SOLVED: To provide a remote management system, an information processor, a remote management method, and a program for controlling the setting of a management service to be provided to a managed device by managing identification information of a communication terminal.SOLUTION: A remote management system configured of one or more managed devices and a management device connected via a communication network thereto includes: a communication terminal information acquisition part for acquiring first association information in which first identification information of communication terminals is associated with second identification information of the managed devices; a communication terminal information part for storing communication terminal information in association for each first identification information; a customer information storage part for storing customer information for each second identification information; association information generation part for generating second association information in which the communication terminal information is associated with the customer information; and a management information part for determining management service information including a service to be provided from the management service information of the customer information of the second association information specified by using the second identification information and management items including a notification interval for notifying the management device of the managed device information on the basis of the data amount of the managed device information. 【課題】通信端末の識別情報を管理することで被管理装置に提供する管理サービスの設定を制御する、遠隔管理システム、情報処理装置、遠隔管理方法およびプログラムを提供する。【解決手段】１以上の被管理装置と、通信網を介して接続される管理装置とを含み、通信端末の第１識別情報と該被管理装置の第２識別情報を対応付けた第１対応情報を取得する通信端末情報取得部と、第１識別情報ごとに通信端末情報を対応付けて保持する通信端末情報部と、第２識別情報ごとに顧客情報を保持する顧客情報記憶部と、通信端末情報と顧客情報とを対応付けた第２対応情報を生成する対応情報生成部と、第２識別情報を用いて特定した第２対応情報の顧客情報の管理サービス情報から提供されるサービスと、被管理装置情報を通知する通知間隔を含んだ管理項目とを含む管理サービス情報を、被管理装置情報のデータ量に基づいて決定する管理情報部と、を備える。【選択図】図１