OPERATOR MANAGEMENT SYSTEM AND METHOD IN CALL CENTER

PROBLEM TO BE SOLVED: To provide an operator management system in a call center where a call received at a front receiver based on the physical condition of an operator is transferred to a back receiver, and a break is directed to the operator based on the dealing time of the operator during transfe...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	TSUDA JUNICHI
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES DIAGNOSIS ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY HUMAN NECESSITIES HYGIENE IDENTIFICATION MEDICAL OR VETERINARY SCIENCE PHYSICS SURGERY SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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