WORKER-IN-CHARGE COMMAND SYSTEM AND WORKER-IN-CHARGE COMMAND METHOD

PROBLEM TO BE SOLVED: To provide a worker-in-charge-command system capable of allocating a worker-in-charge in accordance with work requests such as repair from a client and giving work instructions directly to the worker in charge not via a base. SOLUTION: A central processing unit 11 in a call center receives a work request (for example, repair of a home electric appliance) of a client, allocates a worker in charge satisfying a predetermined condition based on work contents for the received work request, and determines articles needed for the work. The central processing unit 11 then creates work information on the work contents and the articles needed for the work on one work day for each worker, creates map information including position information on the work place where the work is carried out in association with the work information and the visit order of the work places which each worker visits on the work day, and sends the work information and the map information to a mobile terminal 51 of each worker. A technical person receives the work information and the map information from the central processing unit, ascertains work schedules, visits the indicated work places in order, and carries out the works. COPYRIGHT: (C)2005,JPO&NCIPI