Detecting vocabulary skill level and correcting misalignment in remote interactions

A communication is received comprising a customer communication device utilized by a customer and an automated resource holding the communication. A customer language proficiency rating of the customer is accessed. A pool of language proficiency ratings associated with each agent in a pool of agents...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	David Chavez, Valentine C. Matula, Divakar Kumar Ray, Manish Negi
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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